A hand, when you need it.

No. You can create an account before enrolling. Creating an account does not purchase a course or give you access to paid course content. Your courses appear in your library after enrollment.

Check that you’re signing in with the email address used at checkout. If you purchased before creating an account, follow the account setup instructions sent to that address. If the course is still missing, write to Faan below with your checkout email and receipt reference. Never include card details.

Use “Forgot password?” on the sign-in page to request a fresh reset link. Check spam or junk folders and use the most recent email. A “Load failed” message does not necessarily mean your password is wrong: the sign-in request may not have completed. Check your connection and try again; if it continues, contact Faan.

Yes. Open Account → Account info to request an email-address change, or Account → Security to change your password. Follow the email confirmation steps. These changes keep your courses and progress on the same account.

Open your course under Your courses on the dashboard and choose Begin course. The fourth lesson in the Welcome module, “How the Course Works,” explains how everything fits together.

Use “Mark complete” when you finish a course item. Your course overview shows saved progress and a Continue learning link to the next incomplete item. You can revisit completed items; you do not have to follow a locked sequence.

Reload the lesson, check your connection and confirm you’re signed in to the account that owns the course. If you use a privacy extension, try a separate browser session to check whether it is interfering—there’s no need to disable protection everywhere. If it still fails, send Faan the lesson title, browser and what you see.

No. Reading and videos are on the website. The Labs app is for the hands-on work. Open Labs app from your dashboard when you’re ready for installation and setup instructions.

Download and set up the Labs app.If something goes wrong, tell Faan your operating system, the app version if available, and which step failed. Never send an API key or password.

Account confirmation, password resets, receipts and essential access or security messages are separate from optional emails. In Account → Email preferences, choose course updates, the YouTube & blog digest, new courses & launch offers—or none. Optional messages are written by Faan when there is something to share, not an automated marketing sequence.

Yes. Use the email signup page to request a preferences link. The link lets you manage choices for that email address without creating an account. Nothing changes until you save.